Anyone who knows me has heard me screaming from the rooftops about AI. Ever since Claude Code was added to the Pro Plan back in October/November 2025.

Interestingly enough, I came across a script that made me stop and think about how I was using AI just six months ago. Last summer my team was to be part of a presentation that included several other IT teams, including our Service Desk. Our goal was to clarify specifically what our team does, how we do it, and address questions that frequently came up (specifically in this case questions that were brought to us by our Service Desk while troubleshooting). Sometimes this was a knowledge gap, sometimes it was a simple issue that came up that could be solved by the Service Desk themselves. Being able to empower others in IT (as well as take some tasks off our plate) seemed like a win-win.

Another member of our team had set up a Teams group chat with the Service Desk years prior where they could quickly ask questions. That same summer we had also just been given access to a POC AI application, as well as a few CoPilot licenses. To me, this seemed like the perfect opportunity to use AI.

I took 10-15 minutes to write a simple PowerShell script (crazy how 10-15 minutes feels like a lifetime now, this script could have been made in 2 seconds with Claude Code) to scrape the Teams Group Chat and dump it to a text file. Once I had the text file I uploaded it to the AI platform and told it to give me the most frequently asked questions and… it did it! I now had a beautifully formatted PDF of the top asked questions over the last 3+ years in that chat. It was so helpful, we were able to make sure to address these questions in the presentation.

Obviously, this was an incredibly simple way to utilize AI, we weren’t creating a complex pipeline, trying to kill off a SaaS application by making a dupe, or even creating an advanced workflow. I was simply asking it to parse information. I honestly am not sure how I would have accomplished this task pre-AI. I probably would have thought about it, read through the last few months, Control + F’d for a few phrases, and then probably give up.

I have been so enamored with Claude Code, and the state of AI in general, and have been creating some truly incredible things, but I am also going to try to keep it simple going forward as well. Not everything needs an advanced workflow, not everything needs an integration or application. Truthfully, this will be difficult for me to remember. I’m reminded of the times I spent three hours to write a script for something that took me a few minutes, just in case I ever came across it again. Sometimes the best solution is the simplest and fastest solution.

What are some simple, but powerful, ways you have utilized AI?